1. Scope

These Terms of Service apply to the Individual Session with Lana Schneider that can be booked directly online. For all other offers (e.g. mentoring, programmes, VIP day) you will receive an individual offer before the contract is concluded; the terms agreed there apply.

2. Provider

TRUSTED GROWTH CONSULTING AND SERVICES – FZCO
IFZA — Dubai Silicon Oasis, Dubai, United Arab Emirates
License number: 77311 · Registration number: 75562
Email: hello@lana-business-mentor.com

Sessions are delivered personally by Lana Schneider.

3. Service

  • The Individual Session is a one-to-one live conversation of 90 minutes online via video (usually Zoom), including a preparatory questionnaire.
  • The session is held in Russian, German or English, as you choose.
  • The session is coaching/mentoring. It is not psychotherapy, medical treatment, or legal, tax or financial advice, and does not replace them.
  • We owe the careful delivery of the session, not a particular personal or financial result. Decisions you make on the basis of the session are your own responsibility.

4. Conclusion of contract

The presentation of the session on this website is not yet a binding offer. By clicking “Pay” in the checkout of our payment provider Stripe you submit a binding offer. The contract is concluded upon successful payment; you receive a confirmation and an invoice by email. Contract languages are Russian, German and English.

5. Price and payment

  • The price is AED 1,100. This is a final price; any UAE value added tax that may apply is included. We charge no further fees.
  • Payment is made in full in advance via Stripe (e.g. credit card). Any fees charged by your bank for currency conversion or foreign use are borne by the customer.

6. Scheduling

  • After receipt of payment we will contact you by email within 24 hours to arrange an appointment.
  • The session must be taken within 3 months of purchase. If no appointment is made within this period for reasons attributable to you, the entitlement expires.
  • You are responsible for a stable internet connection and working equipment on your side. If you join late, the session time is shortened accordingly.

7. Rescheduling and cancellation

  • Rescheduling by you: an agreed appointment can be rescheduled once free of charge if you notify us by email at least 24 hours before it starts.
  • Late cancellation or no-show: if you cancel less than 24 hours before the start or do not attend, the session is deemed taken; the price is not refunded.
  • No appointment arranged yet: as long as no appointment has been arranged, you can cancel your booking by email and we refund the full price.
  • Cancellation by us: if we have to cancel an appointment (e.g. due to illness), you receive, at your choice, a new appointment or a full refund.

Your statutory right of withdrawal (section 8) remains unaffected.

8. Right of withdrawal for consumers

Consumers resident in the European Union have a statutory right of withdrawal as set out below.

Withdrawal notice

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (TRUSTED GROWTH CONSULTING AND SERVICES – FZCO, IFZA — Dubai Silicon Oasis, Dubai, United Arab Emirates, email: hello@lana-business-mentor.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Loss of the right of withdrawal. The right of withdrawal expires once we have fully performed the service and began performance only after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once the contract has been fully performed by us. You give this consent via the checkbox in the checkout if you wish to have an appointment within the withdrawal period.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To TRUSTED GROWTH CONSULTING AND SERVICES – FZCO, IFZA — Dubai Silicon Oasis, Dubai, United Arab Emirates, email: hello@lana-business-mentor.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Individual Session
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

9. Confidentiality and data protection

All session content is treated confidentially. Sessions are recorded only with the express consent of both parties. Information on how we process your data can be found in the Privacy Policy.

10. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise our liability is limited to the price of the booked session, to the extent permitted by law.

11. Applicable law and jurisdiction

The law of the United Arab Emirates applies. If you are a consumer, the mandatory consumer protection provisions of the country of your habitual residence remain unaffected. If the customer is a business, the place of jurisdiction is Dubai, United Arab Emirates.

12. Final provisions

These Terms of Service are available in Russian, German and English. Should any provision be invalid, the validity of the remaining provisions remains unaffected.

Last updated: September 2026